GOINGOZO CONTRACTUAL SERVICE AND ACCEPTANCE OF TERMS AND CONDITIONS
Please read these terms and conditions carefully before use www.goingozo.com web site
With goingozo.com online consultant you can now book your whole holiday, or only some parts of it that suit you best, example – just the flight, or just your accommodation, or your car hire and much more. Your terms and conditions will vary depending on which combination of products you choose to book.
The following details the different types of products available and the applicable terms and conditions:
- Goingozo.com Holiday: this product offers you combinations of hotels and flights at an inclusive price. We only advertise holiday packages of local and international Tour Operator with regular licences, we asre not a tour operator, but only a marketing channel.
- Goingozo.com Retreats,Schools: this product offers you combinations of English schools where you can choose in a huge selection of language courses, Retreats and workshops, Services all the services available online on www.goingozo.com.
- Book your own (hotels, Flights, rent a car service) : this is a ‘book your own’ facility that allows you to select, assemble and arrange the individual travel product components you want from a huge selection of goingozo.com or third party hotels, farmhouses, third party flights and other third party travel product components (such as car rental and local excursions, transfer and boats services).
It is the responsibility of the guest to clarify any ambiguity about the terms and conditions of the service provider prior to the booking. The service provider is solely responsible for the correctness of the information in the terms and conditions. The online booking service including the payment service provided by us on Goingozo.com and through this website is owned, operated and offered by Tatruma ou, and is provided for personal use only for non-commercial purposes, governed by the terms and conditions described below. Relationships with Service Providers, Accommodation, Tours, Travel are governed by different terms and conditions that govern the business relationship we have with each of these Travel Service Providers. Each Travel Service Provider acts professionally towards Goingozo in making its product and / or service available on or through Goingozo.com. The Travel Service Providers advertised by Goingozo have their own terms and conditions and rules for the use, access and implementation of the Travel Service, which may include specific limitations of liability. Goingozo is only a service of automated online consulting in the promotion of services of local and non-local suppliers, with regular licenses to operate in the tourism sector in Malta and abroad.
If you wish to review, adjust or cancel your reservation, please revert to the confirmation email and follow the instructions therein. Please note that you may be charged for your cancellation in accordance with the service provider's cancellation and refund policy.
- We recommend that you read the cancellation and refund policy of the service providers carefully prior to making your reservation.
After a reservation has been made, goingozo.com will normally provide a confirmation within 24-72 hours. If the desired service is not available, goingozo.com will attempt to provide a suitable alternative for the passenger.
All reservations are subject to availability.
YOU ARE KINDLY REQUESTED TO READ CAREFULLY THE TERMS AND CONDITIONS PRIOR TO MAKING USE OF THIS WEBSITE
Goingozo (owned by Tatuma ou, A Estonia-registered company number 14418105) reserves the right, at its discretion, to change, modify, add, or remove portions of these terms at any time. You are invited occasionally to verify whether there have been any modifications in the terms and conditions. Your continued use of goingozo.com following the posting of changes to these terms will mean your acceptance of these changes. A contract concluded on this website will be valid only if the other contracting Party is an adult natural person, having the right to establish a contractual relation, or a registered legal entity having the right to establish a contractual relation as a legal entity. By using this website, the user accepts financial responsibility for all uses of this website by her/himself and/or other persons using it under her/his responsibility.
These Terms and Conditions provide for the terms of the contractual relation between goingozo.com acting as a broker for various suppliers and a client and/or customer using this website and/or purchasing services through it (hereinafter referred to as "the client" or "the customer"). Goingozo.com provides accommodation and transport from a wide range of accommodation providers and carrier airlines, ships and car rental companies. The provision of such travel arrangements will be subject to the terms of each supplier as part of the conditions of contract with us (either as agent for the supplier or as part of our holiday package. All of the suppliers’ terms and conditions cannot be listed here but the client / customer must read them carefully. The main companies that we do business with are listed below but due to the wide range of travel products that we provide, as agent as well as part of our holiday packages, there are many more. The conditions of carriage and/or contract for these suppliers may be found on their own web sites. If it is not possible to find these conditions of carriage and/or contract, contact should be taken with us.
All rates are generally provided in the Euro currency. Such rates may change due to constant currency fluctuations, the increase/decrease of Value Added Tax, or of any other taxes. Any such increase/decrease will automatically affect the published rates. The valid rates for any service booked are as published on the website at the time of goingozo.com reservation and all banking fees for bank transfer are to be paid by the client. Credit card payments have an additional bank charge of the percentage shown on the website.
2.1 NON-REFUNDABLE RATES
At times certain rooms indicate that they non-refundable. These rooms reflect special restrictions and conditions. You are invited to read the rate rules below for any such rooms prior to making your reservation.
ADVANCED PURCHASE / NON-REFUNDABLE RATES. Rules & Restrictions on payments for bookings made via goingozo.com for Advance Purchase / Non-Refundable rates are not refundable and bookings may not be modified. Rooms & Rates are subject to availability at participating hotels.
ADVANCED PURCHASE / NON-REFUNDABLE RATES. You are informed that full payment in advance is required and the credit card will be charged instantly for the full duration of stay, even if the booking is not completed. No restrictions to the online purchase date and subject to hotel availability at the time of booking. Each hotel varies the discount offers on The Advance Purchase / Non-Refundable Rate. Reservations made with non refundable rates cannot be changed, refunded, partially refunded, exchanged, cancelled or transferred to another party. No refunds for non-arrival on check-in date.
Modification/Cancellation of Reservation: It is not permitted to modify a Non Refundable Rate reservation. In the event that a Non Refundable Reservation needs to be cancelled the full amount paid will be retained as cancellation fee and no refund or partial refund will be due.
Charges cannot be applied to other stays, services or merchandise. No rates or hotel availability are guaranteed until full payment is received. goingozo.com reserves the right to cancel a reservation without notice if we become aware of, or are notified of, any fraud or illegal activity associated with the payment for the reservation.
3. PAYMENT CONDITIONS
Once you have clicked the "Book now" button after entering your credit card number you are deemed to be submitting a binding offer to the Company. Payments for the services chosen and agreed on must be done as displayed within this website. No contractual or other obligations will be created for goingozo.com, unless payment in full is received by goingozo.com for all the services to be provided to the customer/ client and agreed on through this website. goingozo.com reserves the right to enable/disable its prepayment option in this web site.
goingozo.com establishes the following payment terms:
- 30% of the final fee upon booking,
- remaining 70% to be paid four (4) weeks prior to the arrival date.
This will be shown on this web site or during the payment process of the Partner Company and/or customer. goingozo.com reserves the right to increase/decrease the prepayment percentage quote at any time.
4. RESERVATION AMENDMENTS
Reservation amendments will be charged at 100 euros per booking.
Severability: The invalidity of one or more provisions of these Terms and Conditions does not signify the invalidity of the whole Terms and Conditions.
5. CANCELLATION POLICY
The general cancellation and no-show policy of each service is made available on our website during the reservation procedure and varies according to the selected service and/or date.
By making a reservation with goingozo.com you accept and agree to the relevant cancellation and no-show policy.
goingozo.com’s cancellation policy stipulates the following:
- 30% cancellation fee on the total amount when cancellation is made 31 days prior to the arrival date booked, or 100.00 euro, whichever is the higher;
- 50% cancellation fee on the total amount when cancellation is made 15 to 31 days prior to the arrival date, or 100.00euro, whichever is the higher; and
- 100% cancellation fee on the total amount when cancellation is made 14 days, or less, prior to the arrival date.
Please note that certain rates or special offers are not eligible for cancellation or change. Please check the room details thoroughly for any such conditions prior to making your reservation. Any lesser charges are subject to the discretion of www. goingozo.com, and after discussion with the affected partner.
In the event of a confirmed booking being unavailable, goingozo.com will endeavor to offer an alternative solution of the same or higher standard in same location/area or manner. In the event where this is not possible goingozo.com may offer a full refund if the alternative solution is not preferred. www.goingozo.com will also endeavor to contact the Partner prior to the client’s departure and advise him/her of this unavailability. In the case where this is not possible goingozo.com will endeavor to ensure that the relevant supplier looks after any changes as quickly and as efficiently as possible. goingozo.com reserves the right to cancel a reservation in the event of system error, system malfunctions and/or price calculation error.
The administrative and banking costs will be deducted from any refund agreed.
6. TERMS & CONDITIONS OF SERVICES
Look and accept the airline company’s terms and conditions.
6.2 CAR, SCOOTER, WATERSPORT PRODUCT HIRE
Look and accept the car, scooter, watersport product hire company’s terms and conditions.
We have no liability for the car scooter, watersport product hire, because it is paid directly to the car hire companies. Traffic in Malta moves to the LEFT-hand side of the road, NOT on the right-hand side. International road traffic signs are in use and placed along the roads and highways on the left-hand side. The watersport products are not direct of Goingozo. The size of the Sup boards is choosen by gender and weight. The size are 9.4-10.4-11.4. The size of the board once rented cannot be changed.
6.3 ENGLISH SCHOOLS:
Look and accept the English schools terms and conditions.
6.4 TERMS & CONDITIONS FOR ACCOMODATIONS: FARMHOUSE/VILLA/APARTMENT AND HOTEL
- The cost of your stay
We reserve the right to lower or increase the prices of accommodation at any time. The price of your stay will be confirmed at the time of the booking, subject to the correction of errors.
- Reservation changes made by you
You are expected to inform us immediately should you wish to make any changes to your confirmed booking. We will do our utmost to satisfy your change in reservation but we cannot guarantee that we will be able to meet any such requests. We may charge a fee for any additional costs we incur plus Euro 100 for each change.
Should you have a problem on your holiday, please report it to our staff the soonest possible and no longer than 24 hours from the time of its occurrence. Any verbal notification must be confirmed in writing as soon as possible. Our duty is to investigate and try to give the best possible solution for you.
- Special needs and requirements
If you have a disability and need specific answers to specific questions, then it would be our pleasure to have them in writing, so that we include them on your final reservation. We are unable to give special facilities without knowing your requirements.
- Construction Works
From time to time, building work and its associated noise is unavoidable. We do not control such work, and we do not receive advance notice of when it will begin. Where we are aware of such building work, we will let you know as soon as possible if we think that relevant works will affect the quality of your holiday.
- Public Liability Clause
www.goingozo.com accepts no liability for any injuries/losses incurred by the tenants and/or visitors during their stay in the property nor loss or damage to any luggage and/or personal belongings. Clients are advised to take out their own personal insurance at the time of booking.
6.5 TRAVEL INSURANCE
www.goingozo.com strongly advises that you take out a policy of insurance together with your flight reservation in order to cover you and your party against the cost of medical expenses; in the event of accident or illness; loss of baggage and money; and other expenses. Please check it carefully to ensure that all the details are correct. Failure to disclose relevant information will affect your insurance. Please note that the sale of travel insurance on the www.goingozo.com website is administered by our partner World Nomads PTY Limited. The contract is subject to terms and conditions, which are accessible during the booking process. You can contact directly Worldnomads.com regarding your travel insurance on the contact details mentioned on your Policy document issued and send by email to you after you complete your reservation.
- Final travel arrangements
Please ensure that all your travel, passport, visa (if required) and insurance documents are in order and that you have a copy of your Insurance Policy in case you needed.
In case of date changes of your journey you have to contact directly with the Travel Insurance company and request change of your Travel Insurance contract and policy. www.goingozo.com experience is not responsible for the availability, protection policy of personal information, page content, or any damage caused by the usage 3 party pages sites as you have access to those pages with your own responsibility. The supplier providing travel insurance on this website is independent contractor and not agent or employee of www.goingozo.com and is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. Goingozo.com has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majesty or other causes beyond its direct control, and it has no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority.
Should the customer have reason to make a complaint, the complaint must be made and a remedy requested immediately on location to goingozo.com by e-mail. We will try and settle any complaints quickly and fairly and all correspondence should be sent to email@example.com(link sends e-mail) . If you are not able to make a complaint by e-mail you can do it by phone to the number indicated on our website, but always with a report to be sent by email. The right to raise claims is invalidated if a participant omits to notify a defect on location.
8. LIABILITY RESTRICTIONS
Any exclusion or limitation of liability of Air Carrier shall apply to and shall cover all agents servants and representatives of the Air Carrier and any person whose aircraft is used by the Air Carrier for carriage and its agents, servants and representatives. goingozo.com cannot be responsible for delays, accidents, losses, death, physical or mental injuries, changes of schedules, damages, etc, that may occur in any of its suppliers' services. goingozo.com will not be liable for any damages or injury caused by, including but not limited to, any failure of performance, error, omission, interruption, defect, delay in operation of transmission, computer virus, or line failure.
goingozo.com will not be liable for any damages or injury, including but not limited to, special or consequential damages that result from the use of, or the inability to use, the materials in this website, even if there is negligence, or if goingozo.com or an authorized goingozo.com representative has been advised of the possibility of such damages, or both. In all cases, www.goingozo.com total liability for all losses, damages, and causes of action (in contract, tort including without limitation, negligence), or otherwise will not be greater than the amount paid to access this website and/or its services.
9. MODIFICATIONS TO ITINERARIES AND PROGRAMS
Goingozo.com reserves its right to modify and/or change, without notice, any itineraries or programs presented in this website, or anything else presented in this website, as a result of changes caused by service suppliers or third persons in general or any other reason.
10. ACCOMMODATION RATINGS
The client/customer/partner/user acknowledges that star and any other ratings are merely a general outline based on the official rating of Malta (governed by the Malta Tourism Authority) and may not be relied up on to identify the quality of the accommodation. Standards can vary within the classifications, and this is usually reflected in the price. The same applies for amenities offered and contracted such as: Single rooms, baby cots, roll down or pull out, or extra beds and any other amenities described.
11. ACCURACY OF INFORMATION
goingozo.com and its suppliers have done their utmost to ensure that the content of the website, including all hotels and other information are as accurate as possible. The hotel and other information provided are listings provided by relevant suppliers. goingozo.com publishes such information in bona fide.
The customer/Partner/Client/user acknowledges and accepts that cannot be held responsible for any inaccuracies in such information, nor can liability be accepted for changes to facilities which are not notified to goingozo.com by the relevant hotel and hother suppliers in question.
The customer/Partner/Client/user acknowledges and accepts that:while goingozo.com endeavours to keep accurate and up-dated all information contained on this website, goingozo.com cannot be responsible for errors, omissions, or misleading information contained in the hotel, farmhouse, services, or other listings or information, and these may contain errors.
If a certain facility is important to the client, then the client/customer should check with goingozo.com or the supplier that this facility or feature will be available during the client’s dates of stay and inform www.goingozo.com about that.
12. LINKS TO THIRD PARTY WEBSITES
This web site may contain hyperlinks to websites operated by parties other than goingozo.com Such Hyperlinks are provided for your reference only. goingozo.com does not control such web sites and is not responsible for their content. goingozo.com incursion of hyperlinks to such web sites does not imply any endorsement of the material on such websites or any association with their operators.
13. RESTRICTIONS ON USE OF MATERIALS
Any software that is made available to download from this website ("software") is the copyright work of goingozo.com and/or of the owner of this website, its affiliates and or their suppliers. Any use of this software is subject to the "fore signed agency/or license agreement."
All materials contained in this Website are the copyright property of www.goingozo.com and/or of the owner of this website, or its subsidiaries or affiliated companies and/or third party licensors.
All content included on www.goingozo.com website, such as text, graphics, logos, icons, images, audio clips, and reservation/booking software, all called in this document “content”, is the property of Tatuma ou or its content suppliers and is protected by copyright and other intellectual property laws.
The intellectual property rights which subsist in the compilation (meaning the presentation, selection, collection, assembly, and arrangement,) of all Content and all software used on goingozo.com website are the exclusive property of Tatuma ou or its software suppliers and are protected by copyright and other intellectual property laws.
Any use of Content and/or software other than in accordance with this Agreement, including the reproduction, modification, distribution, transmission, republication, display, or performance except as expressly authorised, of the Content on this site is strictly prohibited.
14. DUTY TO COOPERATE
In the event of disruption to the Services provided each participant is obligated in the framework of statutory regulations to cooperate in avoiding or minimising possible damage.
15. AREA OF JURISDICTION-GOVERNING LAW
These terms and conditions are subject to the Laws of the Republic of Malta and to the exclusive jurisdiction of the courts of the Republic of Malta Alternatively the parties may decide to settle their claims by arbitration in accordance with the current rules of the Malta Arbitration Center and judgment upon the award may be entered into any court having jurisdiction thereof. As the company is Estonia, We can choose to use the laws of the Estonian country.
16. FORCE MAJEURE
If as a consequence of Force Majeure goingozo.com is obliged to curtail, alter or cancel a booking and/or any services agreed, the partner and/or client/customer/user shall not be entitled to claim compensation for any loss arising as a consequence of the said curtailment, alteration or cancellation. The term “Force Majeure” includes but is not limited to acts of God, natural disaster, fire and any other destruction of any accommodation booked, riots, acts of civil or international war, natural disasters, fires, exercise of municipal, legislative, military or other authority, strikes, industrial action, or any other reason beyond the control of goingozo.com.
17. AMENDMENT TO THESE TERMS AND CONDITIONS
goingozo.com reserves the right to amend these Terms and Conditions at any time. This Agreement cannot otherwise be altered without prior consultation and agreement with goingozo.com
18. SYSTEM INTEGRITY
The usage of any device, routine, or software which inhibits or interferes with the running of the goingozo.com website or any booking concluded upon it is strictly prohibited. Any action which creates a load on goingozo.com or infrastructure which may be considered unreasonable or disproportionate is strictly prohibited.
19. ENTIRE AGREEMENT
These Terms and Conditions contain the entire agreement between goingozo.com and the Client and supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter and may not be amended or modified unless expressly agreed by goingozo.com in writing.
20. EXTENT OF VALIDITY OF TERMS AND CONDITIONS
Any Party buying services from this website acknowledges that the provision and the purchase of such services are done according to these Terms and Conditions.
If any onerous clause may appear in this document, this does not invalidate the entire contract.
21. ASSIGNMENT IS NOT ALLOWED
The Partner/client/customer may not assign, subcontract convey or delegate his/her rights and obligations under these Terms and Conditions.
22. USE OF PERSONAL INFORMATION
The person purchasing and/or booking services from this website agree that these Terms and Conditions are reasonable. The user consents to the use of his personal information by goingozo.com and/or the owner of this website and/or its third party suppliers for the purpose of providing the services contracted.
23. COOKIES POLICY
By using our site you agree to the placement of cookies on your computer in accordance with the terms of this policy. If you do not wish to accept cookies from this site please either disable cookies or refrain from using this website.
As our cookies allow you to access some of our website’s essential features we recommend that you leave cookies enabled, otherwise, if cookies are disabled, it may mean that you experience reduced functionality or will be prevented from using this site altogether.